Welcome to www.shopflydel.in. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship of DIAL/DIAL’s authorized representatives with you in connection to this website.

The term DIAL/DIAL’s authorized representatives or 'us' or 'we' refers to the owner of the website whose registered office is New Udaan Bhawan, Opposite Terminal 3, New Delhi 110037. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

By accepting to buy/order the products online from this website, you are bound by the purchase terms of the Merchant, selling the product.

DIAL/DIAL’s authorized representatives does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You are bound by the purchase terms of the products however, it is your responsibility to check the authenticity, validity, warranty of the product at the outlet of the airport.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

Each Message sent by DIAL or its authorized representatives to the Customer shall be deemed to have been received by the Customer if no bounce-back or failure to deliver message is received by DIAL or its authorized representatives within 30 minutes from the time at which the Message is sent

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.

They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without DIAL/DIAL’s authorized representatives prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to all the applicable Laws of India and relevant other regulatory authorities.

Privacy Policy

This privacy notice applies to information we collect about you in the different sections of the website. The information we collect about you is useful to revert to you with relevant answers or to help you with our services.

We collect the information about the following persons:

  • People who register with us by providing their name, e-mail and mobile number
  • people who pre-order products from retailers who deliver them at the outlets at Delhi Airport
  • People who subscribe or register to receive offers from our website
  • People who provide feedback on their pre-orders via our websites.
  • Visitors to our website.

If you are giving us your personal information in the course of registering, pre-ordering, purchasing, or subscribing to a product or service at this website, then we will only use your information in order to facilitate you with that service or for closely related purposes.

We will keep your personal information relating to services or products purchased in line with our retention policy which ensures that we keep your details for no longer than is necessary. Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

When you pre order or purchase certain products and services from this website we will send you confirmation emails; these may also include marketing which may be of interest to you. We do our best to tailor this information so that it is useful to you, but if at any time you no longer wish to receive it, you can opt out by following the instructions that we will give you with each communication.

Complaints and Queries

Disclosure of personal information: In the majority of cases we will not disclose your personal information to others unless we have previously gained your consent to the same. However there will be circumstances where we may disclose your personal information without your consent e.g. where we are required by law to disclose information or where the information is required to prevent or detect a crime. In the case of all disclosures we will always ensure the disclosure is legitimate and proportionate for the purpose for which the information is sought to be disclosed.

Visitors to our Websites

When someone visits our websites we collect standard internet log information and details of visitor behaviour patterns. We do this by using cookies which record those areas of our websites that have been visited by your computer, for how long and what activity was undertaken on our website. We do this so we can understand which are the most popular parts of our websites, and also to improve your experience.

We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

You are not obliged to accept cookies. You have the opportunity to set your computer to either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. To find out more about cookies, visit www.aboutcookies.org

Links to other Websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this Privacy Notice

We keep our privacy notice under regular review and we will place any updates on this webpage. At the start of this privacy notice we will tell you when it was last updated. These terms and conditions ("Terms") govern your viewing and use of this website (the "Website") which is owned and operated by DIAL/DIAL’s authorized representatives (DIAL). For the purposes of these Terms "we", "our" and "us" refers to DIAL/DIAL’s authorized representatives